Shipping / Postage Policy

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Shipping / Postage Policy

Outgoing COVID-19 Test Kits Delivery to End Users

Our Day 2 and Day 8 Testing Package is sent via Royal Mail Special Delivery Guaranteed by 1pm.

We will post the Day 2 and Day 8 test kits to arrive on or before day 2 of your quarantine, assuming you have placed the order at least 3 business days before your arrival in the UK.

Please allow 1-3 business days to receive Day 2 and Day 8 test kits.

Please note any orders placed less than 3 business days before arrival in the UK, or after arrival in the UK, may not be delivered on or before day 2 of your quarantine, due to processing times and delivery schedules. We will endeavour to get your Day 2 and Day 8 test kits to you as soon as possible.

Orders placed before 2.00pm Monday to Friday will be despatched the same day for next working day delivery. For any orders placed outside of this time, please allow 2-3 working days for delivery.

If you are ordering after 2.00pm on a Friday, your Day 2 and Day 8 test kits will be dispatched on the following Monday. Orders are not dispatched during the weekend or Bank Holidays.


COVID-19 Sample Return Options:

Royal Mail Tracked 24 All of our test kits include free Royal Mail Tracked 24 return labels to post your completed sample to our laboratories.

You must send your test kit back using the free return packaging provided via a Royal Mail Priority Postbox, Monday – Friday.

You can find your nearest Priority Postbox here. (insert this hyper link behind Priority Postbox https://www.royalmail.com/services-near-you#/)

Please keep a record of the tracking number that is detailed on the returns label.

Please note, ongoing COVID-19 restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting Royal Mail’s delivery across the UK. Please refer to Royal Mail’s website for their latest updates regarding delivery delays.


Please note: We do not accept any liability for delayed results due to late or lost samples.


Using a private courier to be arranged at your own expense

You can use a private courier. We recommend this option if you need to return your sample to receive your COVID-19 results on a specific date.

Please arrange a private courier to collect your sample and deliver it directly to our laboratory.